| Title |
A Development of Chatbot for Emotional Stress Recognition and Management using NLP |
| DOI |
http://doi.org/10.5370/KIEE.2018.67.7.954 |
| Keywords |
Chatbot ; Emotional stress ; NLP(Natural Language Processing) ; Dialogflow ; Messenger |
| Abstract |
In this paper, a chatbot for emotional stress recognition and management using rule-based method and NLP is designed and developed to tackle various emotional stresses of people through questionnaire. For this, Dialogflow as open chatbot development platform and Facebook messenger as chatting platform are used. We can build natural and resourceful conversational experiences through predefined questions by using powerful tools of Dialogflow, and can use developed chatbot on the Facebook page messenger. Developed chatbot perceives emotional stresses of user by user-input which is either text or choice of predefined answer. It also gives user questions according to the user's feeling, and assess the strength of the emotional stresses, and provide a solution to the user. Further research can improve the developed chatbot by using open Korean NLP library and database of emotions and stresses. |